Return and Refund Policy

At Techvision AV Ltd, we strive to ensure that all products reaching you meet your expectations. If they do not fit your expectations, we have a simple return and refund policy set up.

Eligibility for Return and Refund

• In case the item delivered to you is faulty, broken, or not working as expected, you can request a return and refund.
• Customers need to notify our support team via email at [email protected] by phone within 48 hours of receiving the merchandise that they want to return.
• To return a product, please send your order information (with a detailed description of the problem).

Returns

• Our support team will evaluate the problem and advise on how to send the item back.
• The product will be accepted back with the original packaging, all installed accessories, and user manuals.
• We do not process returns when the products have been used past normal testing or even due to a change in preference.

Refund Procedure

• Refunds are only issued when the returned product is faulty, broken, or non-functional after being returned and delivered.
• After return approval, the refund will be made through a bank transfer to the customer.
• The customer has to give their bank details for making a refund.
• The refund will be processed within a few business days after the return is accepted.

More Details

• We do not provide cash refunds.
• Warranty issues can be raised according to the user guide for the product.
• If you have any questions, please do not hesitate to contact us at [email protected]

We value your confidence in Techvision AV Ltd and are here to help you with any issues.